Privacy Policy

Last updated: August 23, 2026

This Privacy Policy explains how FerBil may collect, use, store, and protect information when you visit https://ferbil.com, use the website, or place an order. It is written to describe the website and store functions that may be available to you.

Information we collect

We may collect information you provide directly, information generated when you use the website, and information needed to operate the online store. The information collected depends on the feature you use and the choices you make.

Information customers provide when ordering

When you place an order, WooCommerce may collect details needed to process and fulfill it, such as your name, billing and shipping details, email address, telephone number if provided, order contents, and information connected with the order. You may also provide account details if you create or use a customer account.

Payment processing

Payments are handled through the payment methods and third-party payment processors made available at checkout. Payment service providers used at checkout may process payment and transaction information under their own privacy notices. FerBil does not need to receive or store complete payment-card details when those details are handled directly by a payment service provider.

Cookies and website usage

The website may use cookies and similar technologies to keep the site working, remember preferences, support shopping-cart and checkout functions, maintain account sessions, and understand basic website usage. WordPress, WooCommerce, the active theme, and other installed site features may set cookies required for their operation. Your browser may allow you to control or block cookies, but some store functions may not work correctly without necessary cookies.

WooCommerce/store functionality

WooCommerce supports product browsing, shopping-cart functions, checkout, order processing, customer accounts, and related store administration. Information created through these functions may be stored in the website database or processed by the service providers needed to operate the selected feature.

Contact forms

If you contact FerBil through a contact form on the website, we may receive the information you submit, such as your name, email address, message, and any other information you choose to include. Please do not submit sensitive information unless it is necessary for your enquiry.

How information is used

Information may be used to operate and maintain the website, process and fulfill orders, provide customer service, respond to enquiries, communicate about orders or website matters, prevent misuse, maintain security, improve website functionality, and meet applicable legal or operational requirements.

Service providers

FerBil may use service providers that help operate the website, store, communications, hosting, payment processing, security, or other requested services. Providers receive information only as needed for the services they provide and may process it under their own terms and privacy notices. The specific providers involved can depend on the features you use and the payment or communication options selected.

Data retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer service, accounting, security, dispute handling, and legal or operational requirements. Retention periods may vary by the type of information and the feature used.

Customer privacy rights

You may contact FerBil to ask about personal information associated with your interactions with the site, request correction of inaccurate information, or ask about deletion where applicable. Some information may need to be retained for order records, security, legal, or other legitimate operational reasons. Any request will be considered in light of applicable requirements and the information needed to verify and process it.

Data security

FerBil uses reasonable technical and organizational measures intended to protect information from unauthorized access, alteration, disclosure, or destruction. No online service can guarantee absolute security, so please use care when submitting information and protect any account credentials.

Children’s privacy

The website is not intended for children to provide personal information independently. We do not knowingly request personal information from children. If you believe a child has submitted personal information, please contact FerBil so the matter can be reviewed.

Changes to this policy

FerBil may update this Privacy Policy when the website, store features, processing practices, or applicable requirements change. The updated version will be posted on this page with a revised update date.

How to contact FerBil

For privacy questions or requests, contact FerBil at info@ferbil.com.