Returns & Refund Policy

Last updated: August 23, 2026

30-Day Return Window

Customers may request a return within 30 days of delivery.

Return Condition

To be eligible for a standard return:

• The item must be unused.
• The item should be in its original condition.
• Original packaging and included accessories should be returned when applicable.
• Proof of purchase or order information may be required.

Red Light Therapy Devices

Because red light therapy masks are personal-use skincare/wellness devices, opened or used devices are not eligible for a standard return unless the item is defective, damaged on arrival, or incorrect. This rule applies before purchase.

Return Authorization

Customers should contact FerBil at info@ferbil.com before sending a return. Customers should include their order number and the reason for the return.

Return Shipping

For standard returns, the customer is responsible for return shipping costs. If the product arrived damaged, defective, or incorrect, FerBil will review the issue and provide appropriate return or replacement instructions. FerBil does not promise prepaid return shipping unless it is specifically confirmed for the applicable case.

Refunds

Once a returned item is received and inspected, FerBil will notify the customer of the refund decision. Approved refunds will be sent back to the original payment method. FerBil does not promise an exact number of days for the payment provider to post the refund.

Non-Returnable Items

• Used personal-use red light therapy devices, except defective, damaged, or incorrect items.
• Items outside the 30-day return window.
• Items missing significant components or accessories.
• Items marked final sale, if clearly identified before purchase.

Exchanges

Automatic exchanges are not promised. Customers should contact FerBil for assistance with damaged, defective, or incorrect products.

Contact

For return or refund questions, contact FerBil at info@ferbil.com.